Did Betano stop taking new bets in Brazil?
Yes. In an updated statement on September 26, 2026, Betano announced that it immediately suspended its sports betting and online casino games in Brazil to comply with MP 1.394/2026. According to the company itself, the suspension covered new deposits, new bets and new registrations. This is an official statement from the operator about its activity in the Brazilian market, not a conclusion about the brand's operation in other countries.
When could a withdrawal be requested through the website?
Betano's notice indicated that a voluntary withdrawal could be requested on the account until 23:59 on October 5, 2026. After the period of site and app unavailability, the remaining balances would be subject to the bank refund process provided for in the provisional measure. Therefore, a guide published after October should not teach a step‑by‑step “normal withdrawal via the app” as if the voluntary window were still open.
If you have not received a refund, record the fact and contact the official channels of the company and the originating financial institution.
How did Betano handle open bets?
This is the point where the company provided more specific information. Betano stated that bets with a determined result up to 23:59 on October 5 would be settled normally. Bets still without a result by that time would be cancelled, with a full refund of the stake, without any deduction. When the Cash Out value at that moment was greater than the stake, the notice indicated settlement at the higher amount. Interpretation of individual cases depends on the actual ticket history and any official updates.
These conditions should not be presented as a general rule applicable to any other bet.
Is my money automatically lost if I did not withdraw by October?
That is not the position communicated by the operator nor the purpose of the federal schedule. Betano declared that customers' funds would remain safe and would go through the refund process provided for. The practical outcome for each account, however, needs to be verified with balance evidence and transfer records. The brand's statement is not equivalent to a bank confirmation of a completed refund.
How to verify a pending amount
Gather the registered CPF, partial data of the source account, deposit receipts, account history, unsettled tickets, emails and protocols. Check the bank statement, including entries with descriptions different from Betano's commercial name. Contact the official help centre instead of unauthenticated profiles on social media. Request a response about the specific credit status, without publishing personal information.
If the case involves a pending prize or a cancelled bet, ask for the settlement calculation memory, not just a generic account‑closure confirmation.
Will Betano return to operate in Brazil?
As of the date of this review, the consulted statement did not provide a return date. MP 1.394/2026 is subject to parliamentary processing. Any regulatory change would depend on subsequent legal acts and compliance with applicable requirements. The existence of a commercial announcement or the brand's operation abroad does not allow concluding that a legal return to Brazil has occurred.
FAQ
Can I deposit to unlock a withdrawal? The company reported that deposits have been suspended. Do not make payments for alleged “unlock fees” sent by third parties.
Is Cash Out always paid? The notice includes a specific condition for bets not settled by the deadline, when Cash Out exceeds the stake; the individual ticket must be confirmed.
Should I switch domains to keep using Betano? No. The closure of the Brazilian operation should not be circumvented with alternative links or artificial geographic access.
Where can I check the legal situation? In the parliamentary processing of the MP and in the notices from the Secretariat of Prizes and Betting.
Reviewed on 27/10/2026. Public‑interest content, without registration links or encouragement to bet in Brazil.
Official sources:
https://support.betano.bet.br/hc/pt-br/articles/39432011506461-Suspens%C3%A3o-das-opera%C3%A7%C3%B5es-da-Betano-no-Brasil
https://www.congressonacional.leg.br/materias/medidas-provisorias/-/mpv/175871